Case Study: KPN Consulting achieves faster resource planning and ROI with Microsoft Dynamics CRM Online

IT consulting firm brings process on par with its external services with Microsoft Dynamics CRM Online

KPN Consulting, a Netherlands-based IT consulting firm, faced challenges with its outdated internal systems. Its manual processes for resource planning, time tracking, and sales management led to administrative burdens, inaccurate forecasting, and difficulty capitalizing on new client opportunities. To support its dynamic business needs, the company turned to Microsoft Corporation and implemented Microsoft Dynamics 365 for Sales.

By deploying Microsoft's cloud-based Dynamics CRM Online solution layered with a third-party PSA Suite, KPN Consulting integrated and streamlined its core sales, service, and resource management processes. The implementation delivered significant results for Microsoft's customer, including achieving an IT return on investment within one year and an expected 50% reduction in total cost of ownership. The solution provided real-time insights into resource allocation, accelerated reaction times to client opportunities, and empowered employees to spend more time with customers, ultimately driving business growth.

KPN Consulting

Danny Spee

Director