Case Study: Mashreq Bank achieves digital growth and stronger security with Microsoft Corporation

International banking institution increases growth and market share through digital transformation

Mashreq Bank, a Dubai-based regional banking leader, faced the challenge of moving from traditional branch banking to a secure, digital-first model while improving mobility for frontline staff. The bank worked with Microsoft Corporation and used products including Azure, Microsoft 365, Dynamics 365, Microsoft Teams, Surface Pro, and Windows 10 to modernize operations and support growth.

Microsoft Corporation helped Mashreq Bank implement an integrated digital workplace and security platform that streamlined employee workflows, enabled more personalized customer service, and strengthened protection against threats. The results included a 50%+ increase in digital transactions, a jump from 30–40% to 94% of transactions originating digitally, annual security savings of USD 250,000, 45% lower paper usage, and branch staff becoming three times more effective.

Mashreq Bank

Sandeep Chouhan

Executive Vice President and Group Head of Operations and Technology