Case Study: Innowi transforms customer service with Microsoft Azure and Windows 10 IoT Enterprise

Innowi - Customer Case Study

Innowi, a creator of innovative point-of-sale solutions, faced the challenge of long customer wait times in retail and hospitality, which led to abandoned sales and operational inefficiencies. To address this, they partnered with Microsoft to develop a new mobile platform that required robust processing power and deep integration capabilities.

The solution from Microsoft utilized the Windows 10 IoT Enterprise operating system and Microsoft Azure to build the ChecOut M, a mobile all-in-one device. This allowed Innowi's customers to process orders and payments from anywhere, seamlessly connect to back-end systems, and provide an omnichannel experience. The results included significantly reduced wait times, the ability for staff to engage more personally with customers, and the prevention of lost sales during peak periods.

Innowi

Asif Rao

President