Case Study: Infosys boosts CRM adoption and mobility with Microsoft Dynamics

Infosys - Customer Case Study

Infosys, a global leader in IT consulting and outsourcing, faced significant challenges with its complex, homegrown CRM system. The platform was not mobile-friendly and had low adoption rates among new sales recruits, which hindered real-time information flow and management's ability to make informed decisions. After a benefit analysis, Infosys selected Microsoft Corporation and its Microsoft Dynamics solution to replace their outdated system.

Microsoft implemented a highly customizable and mobile-ready version of Microsoft Dynamics, which was tailored to Infosys's specific sales processes. The solution led to a staggering improvement, with adoption rates quickly climbing to 88% and calls for assistance decreasing by 30%. This provided the sales team with real-time analytics and mobility, greatly improving the health of the sales pipeline and overall productivity.

Infosys

Anand J Raghavan

VP