Case Study: Illinois Department of Corrections improves public safety and cuts costs with Microsoft Dynamics CRM Online

Illinois reforms criminal justice with cloud-based information system

The Illinois Department of Corrections faced a critical challenge in managing a growing offender population with a costly, 1980s-era mainframe system. This outdated technology was unreliable, prevented real-time data analysis for inmate placement, and risked the safety of both inmates and staff, making it nearly impossible to implement new state-mandated criminal justice reforms. The department turned to Microsoft Corporation for a solution, selecting Microsoft Dynamics 365 for Customer Service.

Microsoft implemented a cloud-based solution called Offender360, powered by Microsoft Dynamics CRM Online, to centralize all offender information and intelligence. This modern system provided staff with instant access to critical data, dramatically improved safety and security, streamlined legislative compliance, and empowered employees with on-demand reporting. The solution cost only 15% of the most expensive alternative, saving taxpayers millions of dollars while greatly increasing operational efficiency and public safety.

Illinois Department of Corrections

Gladyse Taylor

Assistant Director