Case Study: Idaho Department of Health and Welfare achieves more efficient child welfare case management with Microsoft Corporation Dynamics 365

Idaho changes lives for its most vulnerable citizens with Dynamics 365

The Idaho Department of Health and Welfare needed a better way to support thousands of children in its care, as outdated technology and inefficient processes made it hard for caseworkers to access critical information and make timely decisions. The agency turned to Microsoft Corporation and Microsoft Dynamics 365 to create a modern case management tool for child welfare services.

Microsoft Corporation implemented Dynamics 365 Customer Service with Azure Logic Apps to standardize and automate casework, provide secure mobile access, and improve data tracking across intake, assessment, placement, and other core processes. The first module was delivered on time and within budget, and the department expects caseworker efficiency to improve by up to 30%, helping reunite children with families faster and reduce time in foster care.

Idaho Department of Health and Welfare

Greg Kunz

Lead Project Manager