Case Study: Austrian Airlines achieves a more collaborative internal culture with Microsoft Corporation's Yammer

Iconic Airline Transforms Its Culture to Create a Global Fleet of Digital Collaborators

Austrian Airlines faced a challenge of weak cross-department communication and employee disconnect as its global workforce grew, with staff spread across around-the-clock schedules and internal communication happening in silos. The airline worked with Microsoft Corporation and tested Microsoft Yammer as part of its digital strategy to find a secure, easy-to-use mobile platform for collaboration and internal communication.

Microsoft Corporation implemented Yammer within Office 365/Microsoft 365, and adoption quickly grew organically from pilot teams to the wider company. The result was a major cultural shift toward collaboration, with about 5,000 Yammer members and roughly 70% of the organization on the platform; it improved access to leaders, supported voting and Town Hall planning, increased employee engagement, and even helped drive a viral post that reached more than two million views across platforms.

Austrian Airlines

Peter Thier

Head of Corporate Communications