Case Study: Ép-Gépész Holding Kft. boosts customer care efficiency with Microsoft Corporation

Hungarian engineering leader boosts customer care efficiency in the cloud

Ép-Gépész Holding Kft. (Gépész), a Hungarian provider of heating and plumbing equipment, needed to break down silos between customer service and sales and replace its outdated on-premises system with a modern, cloud-based platform. The company turned to Microsoft Corporation and its Dynamics 365 for Customer Service solution to better track sales, improve customer experience, and support more personalized service.

Microsoft Corporation, working with Qualysoft, implemented Dynamics 365 for Customer Service to unify service data and streamline operations across the business. The result was faster customer care, better teamwork, and more efficient processes, with Gépész reporting a 50 percent reduction in the time needed to close customer care operations.

Ép-Gépész Holding Kft.

János Németh

Head of IT Operations