Case Study: WNS Limited reduces IT support workload with Microsoft Identity Manager and System Center Configuration Manager

How WNS efficiently used Microsoft’s solutions to smoothen their operations

WNS Limited, a global business process management company, faced operational bottlenecks that strained its IT support. Challenges included a high volume of calls for password resets, distribution list management, desktop provisioning, and shared drive access requests. To improve efficiency, WNS turned to vendor Microsoft Corporation for a solution.

Microsoft implemented its Identity Manager (MIM) and System Center Configuration Manager (SCCM) solutions. MIM enabled self-service password resets and automated management of distribution lists and shared drive access. SCCM streamlined desktop management through zero-touch OS deployment and a self-service application portal. As a result, Microsoft's solutions dramatically reduced IT support burdens, with WNS expecting a 33% reduction in password reset and distribution list management requests.

WNS Limited

Amit Khanna

Business Head Technology