Case Study: Friction Technology Ltd achieves manufacturing efficiency and real-time insights with Microsoft Corporation Dynamics 365 Business Central

How we gained manufacturing insights with Dynamics 365 Business Central

Friction Technology Ltd, a small UK manufacturing company, had outgrown its patchwork of basic software and spreadsheets for finance and operations. The manual setup made it hard to plan purchasing, manage stock, and forecast production, especially with long 10–12 week supply lead times from Europe and South America. Microsoft Corporation’s Dynamics 365 Business Central was chosen as a better-fit, cost-effective solution for a growing manufacturer.

Microsoft Corporation implemented Dynamics 365 Business Central with partner Azzure IT, and onboarding was straightforward. The new system improved visibility across production stages, machine capacity, and delivery forecasts, while replacing spreadsheets with integrated workflows, CRM tools, and real-time finance and performance reporting. Friction Technology Ltd reported higher productivity, less waste, better customer information, and stronger operational efficiency, giving the business a scalable foundation for future growth.

Friction Technology Ltd

Katrina Williams

General Manager, Friction Technology