Case Study: Avrasya Tüneli İşletme İnşaat ve Yatırım A.Ş. (ATAŞ) achieves a 360-degree customer view and faster service with Microsoft Corporation

How Microsoft helped ATAŞ take customer service to the next level

Avrasya Tüneli İşletme İnşaat ve Yatırım A.Ş. (ATAŞ) needed a way to replace four siloed systems for toll collection, complaints, legal actions, and ERP that were slowing operations and hurting customer satisfaction. To better understand customer behavior and improve service for the high volume of tunnel users, ATAŞ partnered with Microsoft Corporation and chose Microsoft Dynamics 365 Customer Engagement.

Microsoft Corporation implemented Dynamics 365 For Service, Sales, and Social Engagement in just a few months, integrating the solution with ATAŞ’s existing systems to create a single customer view. The result was faster, more personalized support and better visibility into operations, with agents now resolving 176 cases out of 200 incoming calls, alongside improved reporting, up-to-date records, and significant performance optimization.

Avrasya Tüneli İşletme İnşaat ve Yatırım A.Ş. (ATAŞ)

Murat Çalışırişçi

IT Coordinator