Case Study: Juniper Networks accelerates sales with Microsoft Azure and Cortana

How Juniper is embracing the power of artificial intelligence

Juniper Networks, a multinational corporation specializing in networking products, faced a significant challenge with internal information being fragmented across multiple silos. This made it difficult and time-consuming for employees to quickly access the product data needed to answer customer inquiries, often leading to delayed responses. To solve this, they partnered with Microsoft and leveraged Azure Cloud Services to centralize their knowledge.

The solution involved Microsoft and its partner creating QUIN, a voice-enabled AI agent built on Azure and Cortana. This tool allowed Juniper's sales team to instantly find information via their smartphones, drastically reducing research time from days to just moments. For Microsoft's customer, this resulted in more efficient customer interactions, an accelerated sales cycle, and a significant boost in the velocity and accuracy of information delivered to clients.

Juniper Networks

Bharat Poria

Senior Consultant, Architecture