Case Study: Multideur achieves faster service, greater customer confidence, and scalable growth with Microsoft Corporation

How digitizing paperwork and client information has increased customer confidence and satisfaction and enabled strong growth

Multideur, a Dutch industrial and garage door manufacturer, was struggling with piles of physical paperwork, slow manual processing, and fragmented customer information that limited its ability to scale. The company needed a way to digitize orders, improve field and sales mobility, and reduce dependence on local IT support, so it turned to Microsoft Corporation products including Dynamics 365 Business Central, Office 365, Power BI, and Dynamics 365 CRM, working with partner Prodware.

Microsoft Corporation helped Multideur move to the cloud and centralize client, order, and service data for instant access across the business. The new setup improved service speed, boosted customer confidence, and gave employees tablets and connected tools to work on the move; order breakdowns that once took about six minutes to register now take about one minute, and headcount has doubled since the transformation began.

Multideur

Maarten Zijlstra

Managing Director