Case Study: Argo Turboserve reduces telecom costs with Microsoft Cloud PBX and Skype for Business

How Cloud PBX reduced overhead at Argo Turboserve

Argo Turboserve, a medium-sized professional services company, faced a significant challenge with its outdated and failing legacy PBX telephony systems across 25 global locations. These systems were expensive to maintain, lacked vendor support, and created communication barriers for employees and customers. To solve this, the customer turned to Microsoft and its Skype for Business Online and Cloud PBX services to modernize its communications infrastructure.

Microsoft's solution was implemented in three phases, starting with instant messaging, then moving to PSTN conferencing, and finally deploying Cloud PBX telephony. This phased approach ensured smooth adoption and integration with the company's existing Office 365 investment. The results were transformative, yielding an annual reduction in telecom expenses of $180,000. The Microsoft solution also provided greater flexibility, mobility, and scalability, allowing the company to focus on innovation instead of maintaining outdated hardware.

Argo Turboserve

Bilal Kahn

Global Security and Network Manager