Case Study: Visiting Nurse Service & Hospice of Suffolk improves patient care and streamlines workflows with Microsoft Corporation

Home health service creates healthier workflow to improve patient care

Visiting Nurse Service & Hospice of Suffolk, a New York nonprofit home health and hospice provider, needed a better way to manage admissions, incident reports, and care-team communication across thousands of patient visits. Its field staff were relying on paper forms and manual email notifications, which caused delays, lost documents, and missed updates that could affect patient care.

Microsoft Corporation implemented Microsoft Flow with Office 365, SharePoint Online, Microsoft Forms, and PowerApps to automate workflows and route notifications to the right staff. The result was 12 automated flows for key clinical processes, faster and more consistent communication, and a time savings of 15 to 20 minutes per admission. Microsoft Corporation helped VNSHS reduce administrative work so nurses could spend more time with patients and deliver more reliable care.

Visiting Nurse Service & Hospice of Suffolk

Alvin Ledwidge

System Specialist