Case Study: ECH Inc. – Enabling Confidence at Home achieves stronger talent attraction and retention with Microsoft Corporation Dynamics 365

Home care specialist uses Microsoft Dynamics 365 to attract and retain top talent

Enabling Confidence at Home (ECH Inc.) is an Australian home-care provider serving older adults in their homes and retirement villages, but it faced a tight labor market and high staff turnover in a demanding, high-churn industry. To attract and retain quality employees, the company turned to Microsoft Corporation and its Dynamics 365 for Talent solution, alongside Office 365, to improve recruitment, onboarding, and workforce planning.

Microsoft Corporation helped ECH unify its HR processes and gain better insight into employee performance, certifications, training, and career paths. The result was faster onboarding, more productive new hires from day one, and stronger support for employee growth and retention—helping ECH build a more responsive, scalable talent management approach.

Enabling Confidence at Home

Hannah Murphy

Chief Financial Officer