Case Study: HM Revenue and Customs transforms operations with Microsoft modern mobile technology

HM Revenue & Customs - Customer Case Study

HM Revenue and Customs (HMRC), the UK's tax authority, faced the challenge of modernizing its operations to become a digitally advanced organization. It needed to increase employee productivity, enable flexible and collaborative work for its 56,000 staff, and ensure the highest security standards for handling confidential taxpayer data. To achieve this, HMRC partnered with Microsoft Corporation to adopt a modern technology infrastructure.

Microsoft provided a solution centered on Microsoft Surface Pro devices, Windows 10 Enterprise, and Office 365. This combination created a flexible and secure platform for mobile work and innovation. A key result was the development of a custom app for field inspectors, which eliminated paperwork, reduced errors, and dramatically improved efficiency. The implementation by Microsoft empowered staff with modern tools, boosted productivity, and provided a highly secure foundation for HMRC's ongoing digital transformation.

HM Revenue & Customs

Steven Walters

Chief Technology Officer