Case Study: Helsana achieves a more secure, customer-centric digital transformation with Microsoft Corporation and Dynamics 365

Helsana delivers on digital transformation and its passion for customers with Microsoft Dynamics 365

Helsana, Switzerland’s largest health and accident insurer, faced the challenge of replacing fragmented customer data and disconnected service processes with a single, integrated view of the customer. To support its digital transformation, Helsana worked with Microsoft Corporation, using Microsoft Dynamics 365 Customer Service and Dynamics 365 Sales on the Azure cloud platform to redesign its customer core process.

Microsoft Corporation helped Helsana implement a standardized CRM solution that linked data across customer touchpoints and improved adoption through close employee involvement and training. The new platform gave customer service and sales teams faster, more secure access to customer information, improved compliance and security, and enabled Helsana to respond to customer needs more quickly and effectively across the organization.

Helsana

Achim Baumstark

CIO