Case Study: Eagle Copters boosts productivity and streamlines helicopter management with Microsoft Dynamics CRM Online

Helicopter company productivity takes flight with Microsoft Dynamics CRM Online solution

Eagle Copters, a helicopter sales and leasing company, faced a significant challenge in manually tracking the value and maintenance of thousands of components across its fleet using error-prone, decentralized spreadsheets. This inefficient process hindered reporting, invoicing, and maintenance scheduling. To solve this, Microsoft, through its partner Betach Solutions, implemented a customized Microsoft Dynamics CRM Online solution.

The Microsoft solution automated key processes, consolidating all data into a centralized, cloud-based platform. This provided Eagle Copters with streamlined reporting, accurate invoicing, and predictive maintenance capabilities. The results were substantial time savings, including the reclamation of two months of productivity annually for one administrator, reduced risk of errors, improved inventory management, and the ability to deliver proactive customer service by minimizing aircraft downtime.

Eagle Copters

Crystal Darling

Asset Management and Marketing Administrator