Case Study: Hearts On Fire achieves faster growth and greater agility with Microsoft Corporation

Hearts On Fire - Customer Case Study

Hearts On Fire, the diamond retailer known for its “World’s Most Perfectly Cut Diamond,” needed a new ERP system that could help the business move faster and grow without long, restrictive implementation cycles. Microsoft Corporation provided Dynamics AX and Dynamics CRM, along with related Microsoft services, to replace outdated processes and support greater flexibility across retail, manufacturing, and reporting.

Microsoft Corporation implemented an integrated solution built around Dynamics AX, Dynamics CRM, SharePoint Online, and other Microsoft tools to connect operations and improve agility. The result was faster business changes, including quicker reporting updates and a change to the fiscal calendar without waiting on IT, plus improved inventory planning and a reduction in on-hand stock. Hearts On Fire also reduced the time to move bridal stock from order to counter to about two weeks, while gaining automated reporting and stronger customer engagement across online and in-store channels.

Hearts On Fire

Artie Sharpe

Director of Technology