Case Study: KPJ Healthcare Enhances Patient Experience with Microsoft Office 365 and Lync Online

Healthcare Provider Enhances Patient Experience with Unified Communications

KPJ Healthcare, a large healthcare provider in Malaysia, aimed to improve how its staff communicated to better serve patients. Their challenge was a disjointed system of phone, text, email, and various instant messaging apps that delayed responses and hindered productivity. To address this, they partnered with Microsoft for a unified solution.

Microsoft implemented its Office 365 suite, starting with Lync Online for instant messaging and web conferencing. This solution integrated seamlessly with existing systems and provided a familiar, user-friendly platform. As a result, KPJ Healthcare established a centralized communications environment, leading to more efficient internal collaboration and an enhanced overall patient experience.

KPJ Healthcare

Mubbashir Iftikhar

CIO