Case Study: HarborOne achieves more efficient collaboration and communication with Microsoft Surface Hub

HarborOne reimagines virtual communication with Microsoft Surface Hubs

HarborOne, a medium-sized bank based in the United States, faced the challenge of increasing organizational efficiency and strengthening communication across its multiple branches. To empower its employees and reduce the costs associated with travel, the company needed a reliable digital platform for collaboration and virtual meetings. HarborOne turned to Microsoft Corporation to find a solution utilizing products like Skype for Business and Surface Hub.

Microsoft provided a solution centered on the deployment of Surface Hubs in every branch and at headquarters. This implementation streamlined virtual collaboration, allowing for one-touch meeting setup and significantly cutting down on training time and travel expenses. The results included improved internal efficiency and a successful company-wide rollout of a new customer system. Microsoft's technology also laid the foundation for HarborOne's future plans to enhance customer service with video chat and migrate to Windows 10.

HarborOne

Wayne Dunn

Chief Technology Officer