Case Study: Halfen USA boosts customer service and inventory visibility with Microsoft Dynamics 365

Halfen USA - Customer Case Study

Halfen USA, a medium-sized construction materials company, faced challenges with inconsistent customer data and a lack of visibility into engineering and production timelines as it grew. Managing inventory and internal communication using disparate systems like spreadsheets and email was hindering its ability to provide accurate information and deliver outstanding customer service. To address this, Halfen USA partnered with Microsoft Corporation to implement a cloud-based solution.

Microsoft implemented Dynamics 365 for Customer Service and Sales, integrated with SharePoint Online, to create a centralized system for managing leads, projects, and inventory. This solution provided the sales team with real-time visibility into production schedules and shipment tracking. The results included a 30% reduction in inventory counting time, significant IT cost savings, and improved operational efficiency. These improvements allowed Halfen USA to triple its production capacity while maintaining its high standards for product quality and customer service reliability.

Halfen USA

Daniel Zucker

Business Improvement Manager