Case Study: Grundfos improves smart pump monitoring and maintenance with Microsoft Azure IoT and Dynamics 365

Grundfos - Customer Case Study

Grundfos, a global leader in advanced pumping solutions, faced a challenge in efficiently managing and maintaining its global network of smart pumps. Its on-premises monitoring system had become a significant support burden, requiring extensive coding for any changes or integrations. To overcome this, Grundfos partnered with Microsoft and implemented a solution using Azure IoT Hub, Azure IoT solution accelerators, and Dynamics 365 for Field Service.

Microsoft provided a comprehensive cloud-based solution to remotely monitor and maintain Grundfos pumps. The Azure IoT Hub enabled secure, real-time data collection and bidirectional communication, while Azure IoT Edge helped integrate older pumps into the system. This implementation by Microsoft allowed Grundfos to perform remote command and control tasks, predict potential failures, and significantly reduce maintenance time and costs, setting the stage for new value-added services for its customers.

Grundfos

Jens Hartmann

Group VP and CIO