Case Study: Inland Revenue, New Zealand achieves faster, more secure collaboration with Microsoft Corporation

Government organization works more efficiently, solves customer queries faster with Microsoft 365

Inland Revenue, New Zealand needed a modern, mobile workplace to support a widely dispersed workforce, improve business continuity, and speed up service delivery for customers. Long sign-in times, legacy desktop limitations, and the challenge of managing 17 locations made it difficult to collaborate and stay secure, so the organization turned to Microsoft Corporation and Microsoft 365 E5.

Microsoft Corporation implemented Microsoft 365 E5 with Windows Autopilot, Microsoft Intune, Surface Pro devices, and cloud-based security and identity tools to modernize device management and enable work from anywhere. The results included faster deployments of 7,000 Windows 10 upgrades and 1,300 Surface Pros, collaborative-tool adoption rising from 33% to 62% in six months, improved resilience during office closures, and stronger security and IT efficiency across Inland Revenue.

Inland Revenue

Gary Baird

Chief Technology Officer