Case Study: Government of the US Virgin Islands improves service delivery with Microsoft Office 365

Government Boosts Service Delivery, Saves Tax Payers Money with Cloud-Based Tools

The Government of the US Virgin Islands needed to standardize communication and collaboration tools across its 23 disparate agencies. Its challenges included siloed operations, inefficient paper-based processes, and a lack of a cohesive IT infrastructure, which hindered service delivery. To address this, the government turned to Microsoft and its Office 365 suite, including Exchange Online and SharePoint Online.

By implementing Microsoft's cloud-based solution, the government achieved significant results. The time for contract approvals dropped from six months to approximately 10 days, and business license processing was reduced from weeks to just three days. The solution also improved inter-agency collaboration, enhanced security compliance, and saved staff time through features like web conferencing and remote support, making the government more efficient and cost-effective.

Government of the US Virgin Islands

Reuben Molloy

Chief Information Technology Officer