Case Study: Achilles Information Limited improves productivity and customer satisfaction with Microsoft Dynamics CRM Online

Global supply chain management company improves productivity with CRM solution

Achilles Information Limited, a large UK-based global supply chain risk management company, needed a scalable solution to unify its business processes to sustain growth and increase productivity. To meet this challenge, the customer turned to Microsoft and its Microsoft Dynamics 365 for Customer Service product.

Microsoft's solution involved implementing Microsoft Dynamics CRM Online, starting with the inside sales team and later expanding to field sales. The results included a 20 percent increase in customer onboarding efficiency and a 50 percent rise in calls per salesperson. The platform provided crucial insights for faster decision-making and is now used by over 300 employees globally to manage the sales pipeline and improve collaboration.

Achilles Information Limited

John Jones

Sales Operation Director