Case Study: Marks & Spencer achieves smarter working and better customer service with Microsoft Office 365

Global retailer employees use Office 365 to foster a digital mindset work smarter

Marks and Spencer (M&S), a major global retailer, sought to transform its workplace to foster greater collaboration and agility across its 80,000 employees. The challenge was to unite a global workforce, enable mobile productivity, and maintain its heritage of personal customer service in a competitive market. To address this, M&S partnered with Microsoft Corporation and implemented its Office 365 suite to create a new digital, "Smarter Working" environment.

The solution from Microsoft involved deploying a wide range of Office 365 tools, including Yammer for enterprise social networking, SharePoint Online for a unified intranet (M&S World), and OneDrive for Business for mobile file access. This enabled real-time collaboration, faster decision-making, and ubiquitous access to information on any device. As a result, Microsoft's technology empowered employees to work more effectively, significantly improving mobile productivity, enhancing customer service, and cultivating a culture of creative collaboration across the entire company.

Marks and Spencer

Carl Dawson

IT Director