Case Study: Incitec Pivot Limited boosts collaboration and customer service with Microsoft Office 365

Global industrial chemicals manufacturer empowers staff to continuously improve customer service

Incitec Pivot Limited, a large Australian industrial chemicals manufacturer, faced a challenge with its cloud productivity tools. After replacing its Lotus Notes system with Google Apps, employees found the browser-based environment cumbersome and missed traditional desktop applications, hindering their ability to effectively collaborate and meet the company's customer service objectives. This led them to seek a new enterprise-grade solution.

Microsoft provided its Office 365 platform, including applications like SharePoint Online and OneDrive for Business, along with migration assistance via its FastTrack team. The solution empowered IPL's globally dispersed employees with familiar tools for mobile collaboration and instant access to information. Microsoft's implementation resulted in significantly increased efficiency and collaboration, speeding up response times to customers and providing a competitive advantage by enabling staff to work together in minutes instead of hours or days.

Incitec Pivot Limited

Boon Beh

Chief Information Officer