Case Study: MALA Verschluss-Systeme improves US customer service and lowers costs with Microsoft Azure and Dynamics NAV

German manufacturer better serves US customers, saves money with cloud ERP

MALA Verschluss-Systeme, a German manufacturer of aluminum screw-top bottle caps, faced challenges managing its new US facility from its headquarters. Its outdated on-premises ERP system was ineffective, forcing staff to rely on slow, manual processes like spreadsheets and emails, which delayed order confirmations and hindered production planning for their American customers. The company wanted a solution that wouldn't require major hardware investment or a dedicated IT team in the US.

Microsoft Corporation, through its partner faveo, provided a cloud-based ERP solution using Microsoft Dynamics NAV and the Azure cloud platform. This allowed a small team in Germany to manage the US factory remotely. The results were significant: order confirmation times dropped from days to minutes, and work order processing was cut from 12 minutes to just 3. Microsoft's solution also provided automated, precise reporting and analytics, enabling better forecasting and cost savings on materials, while eliminating the need for expensive US-based IT infrastructure.

MALA Verschluss-Systeme

Andreas Lange

Owner and Chief Executive Officer