Case Study: Arbor Memorial improves mobile appointments and IT efficiency with Microsoft Surface Pro 3

Funeral and cemetery services provider streamlines sales and IT with lightweight tablets

Arbor Memorial, a Canadian funeral and cemetery services provider, faced a challenge with its mobile Pre-planning Directors who were burdened by heavy, bulky laptops and additional equipment for off-site appointments. To improve mobility and the customer experience, the company sought a more portable solution and turned to Microsoft Corporation, selecting the Microsoft Surface Pro 3 tablet.

By deploying the Microsoft Surface Pro 3, Arbor Memorial provided its staff with a lightweight, versatile device that simplified IT administration through integration with existing Microsoft services like Office 365 and OneDrive for Business. The solution resulted in an improved user and customer experience, a decrease in service desk calls, and positioned the company for future industry advancements like digital signatures. Microsoft's solution provided a future-ready platform that streamlined operations.

Arbor Memorial

Sheri Flood

Project Administrator