Case Study: Coles empowers its workforce and improves customer service with Microsoft Office 365 and Yammer

Food Retailer Empowers Workforce Drives Business with Online Communication Tools

Coles, a major Australian food retailer, faced a challenge in enabling effective communication and collaboration across its vast workforce of approximately 100,000 team members. More than 80,000 employees lacked a corporate digital identity, leading to inefficient paper-based processes and fractured information sharing. To empower its workforce and spark innovation, Coles partnered with Microsoft Corporation to implement a solution using Microsoft Consulting Services for data insights, SharePoint Online, and Yammer.

Microsoft's solution was the deployment of Office 365, which formed the foundation for a new employee portal called mycoles. This provided a unified platform for communication, collaboration, and online HR services, giving all team members a digital identity. The results were highly positive, including an 87% activation rate upon launch and a new, pervasive channel for driving innovation. The solution reduced operational costs, simplified work life for employees, and empowered the workforce to improve customer service and increase business.

Coles

Conrad Harvey

Chief Information Officer