Case Study: Finanz Informatik achieves streamlined, scalable IT support with Microsoft Corporation's Unified Support

Finanz Informatik - Customer Case Study

Finanz Informatik, a large banking and capital markets IT services provider in Germany, supports millions of accounts and billions of transactions each year. As regulatory demands increased, its IT environment became more complex and costly, creating a need for scalable, responsive technical support. Finanz Informatik turned to Microsoft Corporation and Microsoft Services, including Unified Support, to help address these challenges.

Microsoft Corporation implemented Unified Support, Mission Critical support for key business technologies, and Services Hub trainings to strengthen staff skills and improve systems. The result was consolidation of 19 technical support contracts into one, faster Microsoft response times for reactive cases, and smoother onboarding of Microsoft products and services.

Finanz Informatik