Case Study: Griesser Group achieves near-zero order errors and leaner operations with Microsoft Dynamics AX 2012

Family-led European manufacturer opens new doors with ERP

The Griesser Group, a family-owned European manufacturer of solar shading solutions, faced a significant operational challenge. Their decentralized, loosely-coupled structure, supported by a complex mix of legacy software systems, led to inefficient intercompany trade, poor inventory management, and a lack of visibility for the board. To streamline operations and support future growth, they needed a unified ERP platform. After an intensive market evaluation, the company chose to partner with Microsoft and implement its Microsoft Dynamics AX 2012 solution.

By replacing seven disparate legacy systems with Microsoft Dynamics AX, Microsoft provided the Griesser Group with a unified platform for its entire operation. This implementation resulted in a dramatically more efficient and accurate order fulfillment process, with 80% of orders now leaving the factory without any manual touch and the error rate falling to almost zero. The solution also provided management with deep visibility across the business and enabled much tighter control over raw material ordering, moving the company toward its goal of a coordinated, 'one platform, one process' way of working.

Griesser Group

Pascal Müller

CIO