Case Study: YOUGENIO improves real-time scheduling and field service efficiency with Microsoft Dynamics CRM Online

Facilities management company makes digital offerings shine with field service capabilities for Dynamics CRM Online

Yougenio, a facilities management company and division of Manutencoop, was launched to offer real-time, online service scheduling to the consumer market. The challenge was to find an intuitive, reliable platform for both employees and customers that would support their digital business model. To meet this need, the company adopted Microsoft Dynamics 365 for Field Service.

The solution Microsoft provided, specifically the field service capabilities in Dynamics CRM Online, empowered customers with a real-time scheduling board and equipped mobile employees with a productivity app. This implementation streamlined operations and led to significant internal efficiencies. Microsoft's technology enabled Yougenio to anticipate a cost savings of 8 to 10 percent on top of its lean initial budget.

Yougenio

Alvise Vigilante

CEO