Case Study: EY empowers employees and elevates client success with Microsoft Copilot Studio

EY deploys Microsoft 365 Copilot to 150,000 employees to scale agentic AI

EY, one of the world's largest professional services organizations, faced the challenge of staying ahead of rapid technological change and bridging the gap between future business demands and current human capabilities. To empower its people and help clients seize the AI opportunity, EY partnered with Microsoft to adopt an agentic AI strategy.

Microsoft's solution involved deploying Microsoft 365 Copilot to over 150,000 employees globally and then using Microsoft Copilot Studio to enable staff to build their own AI agents. This empowered employees to create specialized agents, such as a purchase order analyzer for the finance team, which automated workflows and saved significant time. By embedding operational AI into its business, EY, with Microsoft, enhanced productivity, accelerated innovation, and laid the groundwork for transformative human-AI collaboration.

EY