Case Study: Westminster City Council achieves enhanced citizen engagement with Microsoft Corporation Dynamics 365

Enhancing Citizen Engagement with Microsoft Dynamics 365

Westminster City Council, the local authority for the heart of London, needed a better way to manage citizen engagement and service access for its 234,000 residents and the roughly 1 million people who enter Westminster each day. To meet current and future demands, the council turned to Microsoft Corporation and its Dynamics 365 Customer Service offering.

Microsoft Corporation implemented Dynamics 365 to make it easier for citizens to contact the council and participate in processes for accessing services. The solution improved citizen engagement and helped Westminster City Council provide a more adaptable, service-focused experience, though the case study does not cite specific numeric performance gains.

Westminster City Council