Case Study: Engineering Techniques Services achieves 25% higher scheduling productivity with Microsoft Corporation's Dynamics 365

Engineering Techniques Services - Customer Case Study

Engineering Techniques Services, a UAE-based eco-friendly pest control company, was growing rapidly across thousands of sites and managing a large workforce, but its operations had become difficult to coordinate efficiently. To improve service quality and unify its systems, the company turned to Microsoft Corporation and its Dynamics 365 suite, including Dynamics 365 Field Service, Sales, and Customer Service.

Microsoft Corporation implemented an integrated ERP approach by connecting Dynamics 365 with ETS’s existing financial systems. The result was a 25% increase in scheduling productivity, more first-time fixes that reduced repeat callout costs, and a more than 20% rise in overall job completion rates. These gains delivered cost savings, better use of live data, and higher customer satisfaction.

Engineering Techniques Services

Mohamad Basheer Alhamwi

General Manager