Case Study: Enfield Council achieves 24/7 citizen service and staff efficiency with Microsoft Corporation Azure

Enfield Council are harnessing Azure to connect with citizens 24/7

Enfield Council, a large UK local authority, was looking for a way to cut costs and streamline resident interactions while protecting frontline services such as social care. The Council turned to Microsoft Corporation and Azure to create a more efficient digital service for residents.

Microsoft Corporation implemented the “Enfield Connected” online account on Azure, enabling residents to report issues, make payments, apply for benefits, and track cases 24/7. The solution has more than doubled website engagement, helped over 38,000 residents open accounts, reduced tens of thousands of calls, and freed staff to focus on higher-value work while resolving issues faster using photos and geo-location.

Enfield Council