Case Study: AGL Energy achieves scalable support and cloud migration success with Microsoft Corporation Unified Support

Energy company supports growth, cloud migration with Unified Support

AGL Energy Limited, an Australian energy company, needed a support model that could scale with its growth, replace a costly upfront hourly support contract, and help address the difficulty of hiring qualified technical support staff. The company turned to Microsoft Corporation’s Microsoft Services and Unified Support to meet these challenges.

Microsoft Corporation implemented Unified Support with on-demand access to deep technical content through Services Hub and Azure Rapid Response across business units. As a result, support was delivered across the entire organization, AGL Energy could focus more on cloud migration and other projects, and tough-to-manage departmental IT silos were eliminated.

AGL Energy