Case Study: Tech Mahindra achieves 8-second query resolution with Microsoft Corporation AI

Employees at Tech Mahindra regain productive hours with Microsoft AI

Tech Mahindra, a global IT services company with more than 112,000 employees, was struggling with inconsistent employee portals, rising query volumes, and slow, manual routing of HR and workforce requests. To create a more consumer-like workplace experience, Tech Mahindra turned to Microsoft Corporation, using the Microsoft Bot Framework and cognitive services to improve employee self-service and decision support.

Microsoft Corporation helped Tech Mahindra launch UVO, a virtual office assistant powered by Microsoft AI that handles leave requests, approvals, reimbursements, policy queries, and call routing through natural language and voice on mobile. The solution reduced query resolution time from 8–72 hours to 8 seconds, cut helpdesk effort by 35%, and streamlined call routing while delivering a more consistent employee experience.

Tech Mahindra

Ved Prakash

CIO