Case Study: Specialists On Call saves lives and streamlines telemedicine with Microsoft Dynamics CRM Online

Emergency telemedicine provider saves lives every day by using clinical CRM system

Specialists On Call (SOC), a leading provider of emergency telemedicine, faced a challenge with its expensive and inflexible sales management tool. Their manual processes for customer relationships and patient cases were not scalable. To address this, they worked with Microsoft to implement a full-featured sales and clinical management system using Microsoft Dynamics CRM Online.

Microsoft implemented a solution that replaced SOC's previous system and consolidated sales, customer, and patient management into a single platform. The project was completed in just 90 days and cost $200,000 less than other options. This provided SOC with a holistic view of its customers, improved efficiency, and gave its hospital clients the data needed for accreditation compliance.

Specialists On Call

Chris Treptow

Senior Systems Manager