Case Study: Down Syndrome Association Singapore improves donor and volunteer management with Microsoft Dynamics 365 and Customer Capital Consulting

Down Syndrome Association - Customer Case Study

The Down Syndrome Association (Singapore), a small nonprofit, faced challenges in managing its donor and volunteer relationships due to its reliance on disparate, manual systems like spreadsheets. This made it difficult to coordinate fundraising, track stakeholder engagement, and generate timely reports. To address this, the organization partnered with Microsoft and its partner, Customer Capital Consulting, to implement a solution using Microsoft Dynamics 365.

The solution, a customized platform called DoVE, provided a centralized system for managing all stakeholder data. For Microsoft's customer, this resulted in dramatically improved efficiency; tasks that previously took two days were completed in minutes. The association gained better visibility into its resources, allowing it to more effectively target donors, plan activities, and channel support to its members, directly helping them achieve greater independence.

Down Syndrome Association

Andrew Soh

Manager