Case Study: DNV GL achieves greater efficiency and customer satisfaction with Microsoft Corporation Azure

DNV GL invests in the future of maritime data to ensure ongoing safety at sea with Azure

DNV GL, the Norway-based international registrar and classification society, needed to modernize a largely manual maritime inspection and documentation process. As ship operations and customer expectations became more digital, the company looked to Microsoft Corporation and Microsoft Azure to help improve survey scheduling, document handling, and customer response times.

Microsoft Corporation helped DNV GL deploy machine learning solutions on Azure, including Smart Survey Booking, automated document matching, and intelligent routing of technical questions to the right experts. The impact has been significant: 10 Azure solutions are in production, customer emails are routed in seconds, response targets of four hours are now feasible, and the company reports millions of NOK saved each year along with roughly three to four man-years of labor avoided.

DNV GL

Kristian Ramsrud

Machine Learning Team Lead, Maritime Production Systems