Case Study: Emirates Airline improves cable car Wi‑Fi and operations with Microsoft Azure

Developers use Azure IoT Hub to provide free Wi-Fi to customers and create new revenue opportunities

The customer, Emirates Airline, sought to enhance customer service and improve operational efficiency for its cable car service across the Thames River. Their challenge was to find a low-cost method to install Wi-Fi and sensors in its cabins and stations. They partnered with Microsoft and utilized a range of Azure products, including Azure IoT Hub, Azure Functions, and Azure Event Hubs, to address this need.

Microsoft and its partner implemented a comprehensive IoT solution using TV White Spaces technology for Wi-Fi and a LoRaWAN network for sensors. This provided free Wi-Fi to passengers, enabled people counting via smart CCTV, and gathered environmental data for predictive maintenance. The result for Emirates Airline was an enhanced customer experience, the creation of new revenue opportunities, and access to accurate operational insights to improve efficiency and reduce maintenance costs.

Emirates Airline