Case Study: Plexus Law improves process efficiency and client satisfaction with Microsoft Visio

Developer uses serverless cloud technology to unlock new retail opportunities

Plexus Law, a UK-based insurance law firm, faced the challenge of overly complex and inefficient legal processes. These complicated workflows created a significant administrative burden for its lawyers, made it difficult to track deadlines, and increased costs for its clients. Seeking to optimize operations, the firm's IT team turned to Microsoft and implemented Microsoft Visio Pro for Office 365 to gain clarity and simplify its case management.

The solution involved using the Visio Data Visualizer feature, which automatically translated Excel data into clear process diagrams. This provided stakeholders with actionable insights, allowing them to quickly identify and remedy bloated processes. Microsoft's tools enabled the firm to drastically reduce complexity, with one key process improving from a cyclomatic complexity score of 169 to a more manageable level. The results included streamlined operations, increased savings, and the ability to provide more valuable business intelligence to their clients.

Plexus Law

Lee Falls

Development Manager