Case Study: Australian Government Department of Health achieves clearer, more efficient case management with Microsoft Corporation Dynamics 365

Department of Health injects more clarity with Dynamics 365

The Australian Government Department of Health faced major challenges from fragmented data, manual case management, and legacy systems that made it hard to get a clear view of citizens and deliver efficient services. To support its digital transformation, the department worked with Microsoft Corporation and partner Veritec, using Dynamics 365 Customer Service and Dynamics 365 Finance and Operations to modernize operations and centralize information.

Microsoft Corporation helped the Department of Health implement a secure, cloud-based case management platform with better workflow, audit trails, reporting, and collaboration. The solution improved efficiency, reduced duplicate data entry and data silos, and created a trusted source for compliance and reporting, with the approach now being expanded across multiple business areas and expected to support future services as well.

Australian Government Department of Health

Heidi Madden

Enterprise Solutions