Case Study: King County improves public responsiveness and employee productivity with Microsoft Skype for Business

County enhances employee interactivity with an upgraded communications solution

King County, a government entity in Washington state serving over two million residents, faced the challenge of coordinating its diverse services and 13,000+ employees across hundreds of sites. Needing a flexible and comprehensive platform to improve internal collaboration and public communication, the county sought an upgraded unified communications solution from Microsoft.

Microsoft implemented Skype for Business, replacing the county's telephony systems and enabling seamless communication through conferencing, instant messaging, and video calls. The solution provided enhanced reporting for reliability and led to significant results, including an average of 72,962 daily peer-to-peer sessions and 576 online meetings. This increased employee productivity, reduced travel costs, and allowed the county to offer more responsive services to its residents.

King County

Temujin Baker

Technology Products Service, Owner