Case Study: San Diego County Office of Emergency Services improves emergency information access with Microsoft Azure and Dynamics 365

County emergency services agency protects residents with enhanced information portal

The San Diego County Office of Emergency Services needed a reliable and scalable web solution to provide critical public information during crises after its on-premises servers failed during a major wildfire. They partnered with Microsoft Corporation, implementing a new portal using Microsoft Dynamics CRM and hosting it on the Microsoft Azure cloud platform to ensure stability and reduce costs.

The solution developed by Microsoft and its partner Adoxio included a responsive website design for mobile access and added multilingual support, including Spanish translations and accessibility features. This allowed the agency to reach a much broader community effectively. The vendor, Microsoft, helped achieve a 78 percent reduction in costs while enabling the portal to handle high traffic, ensuring residents receive verified emergency information in multiple formats to make safety decisions.

San Diego County Office of Emergency Services

Robert Barreras

Senior Emergency Services Coordinator