Case Study: Contax achieves greater control and faster cloud adoption with Microsoft Corporation Unified Support

Contax - Customer Case Study

Contax, a Brazilian telecommunications customer-experience company, was facing rising support costs, expected higher support needs as it migrated to Azure, and wanted more strategic value from its support relationship. It turned to Microsoft Corporation’s Unified Support and Microsoft Services to help address these challenges.

Microsoft Corporation implemented a transition from Premier to Unified Support, along with companywide training on Microsoft solutions and closer collaboration with Microsoft experts and support personnel. As a result, Contax gained more control over its digital environment, improved its ability to proactively identify issues through on-demand assessments, and achieved better issue resolution with on-demand reactive support.

Contax